This Privacy Policy explains how GoCollab, a platform owned and operated by Messold Technologies, collects, uses, stores, shares, and protects personal information when you access or use our website, platform, creator marketplace, brand/agency dashboard, communication tools, payment features, dispute review process, or any related services.
For the purpose of this Privacy Policy, "GoCollab," "we," "us," or "our" refers to Messold Technologies, the parent company and operator of GoCollab. Messold Technologies also operates through its official website: www.messold.com.
By accessing or using GoCollab, you agree to the collection and use of your information as described in this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to:
- Creators who register, create profiles, upload portfolios, submit content, or provide services through GoCollab.
- Brands, agencies, business users, and their representatives who browse creators, place orders, communicate with creators, or use GoCollab services.
- Visitors who browse our website.
- Users who contact us for support, disputes, refunds, partnerships, or general enquiries.
This Policy applies to personal data, meaning information that can identify an individual directly or indirectly. India's Digital Personal Data Protection Act, 2023 defines personal data broadly as data about an individual who is identifiable by or in relation to such data.
2. Information We Collect
We may collect the following types of information:
A. Account Information
When you create an account, we may collect:
- Name, email address, phone number
- Password or login credentials
- User type (creator, brand, agency, or admin)
- Business name or creator name
- Profile photo or logo
- Location, city, state, and country
- Social media handles or portfolio links
B. Creator Profile Information
If you register as a creator, we may collect:
- Creator bio, niche/category, languages spoken
- Content samples, portfolio videos or images
- Pricing details and delivery timelines
- Past work examples, ratings, reviews, and performance information
- Payment or payout-related information
- Identity or verification details, where required
C. Brand or Agency Information
If you register as a brand or agency, we may collect:
- Business name, brand website, industry or product category
- Contact person details, billing details
- Campaign requirements, creator preferences
- Order details, briefs, scripts, references, product information, and communication records
D. Order and Collaboration Information
When you use GoCollab to collaborate, we may collect:
- Order details, accepted briefs, deliverables, uploaded content files
- Messages exchanged between users
- Revision requests, dispute details, refund requests
- Ratings, reviews, and usage rights agreed
E. Payment Information
We may collect or process payment-related information such as:
- Billing name, billing address, payment status
- Transaction ID, invoice details, GST/tax details
- Payout information for creators
We may use third-party payment gateways or payment service providers to process payments. GoCollab does not store complete card numbers, UPI credentials, CVV numbers, or sensitive banking authentication information unless specifically required and legally permitted.
F. Communication Information
When you contact us, we may collect:
- Your name, email address, phone number
- Support request details, feedback
- Complaint or dispute information
- Any attachments or evidence you submit
G. Technical and Usage Information
When you use our website or platform, we may automatically collect:
- IP address, browser type, device type, operating system
- Pages visited, time spent on pages, referring URLs
- Login activity, approximate location
- Cookies and tracking data, platform usage behaviour
3. How We Use Your Information
We use your information to operate, improve, protect, and personalise GoCollab. We may use your information to:
- Create and manage your account
- Display creator profiles to brands and agencies
- Help brands discover and book creators
- Process orders, payments, refunds, and payouts
- Enable communication between brands, agencies, and creators
- Review submitted briefs, deliverables, revisions, disputes, and refunds
- Verify creator or brand details where required
- Provide customer support
- Send transactional updates (order updates, payment updates, dispute updates, and platform notices)
- Improve website performance and user experience
- Prevent fraud, misuse, spam, fake profiles, or unauthorised activity
- Enforce our Terms of Service, Creator Terms, Brand/Agency Terms, Refund Policy, and Community Guidelines
- Send marketing communications, offers, product updates, and platform announcements, where permitted
- Comply with legal, tax, regulatory, and accounting obligations
4. Legal Basis for Processing
Depending on your location and applicable law, we may process your information based on:
- Your consent
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate business interests
- Fraud prevention and platform safety
- Dispute resolution and enforcement of platform terms
Where consent is required, we will seek your consent before processing your personal data for that specific purpose. The DPDP framework emphasises notice, consent, and purpose-based processing of personal data.
6. Creator Profiles and Public Information
Creator profiles may be visible to brands, agencies, and other platform users. Public or semi-public creator profile information may include:
- Name or creator name, profile photo, bio
- Niche/category, portfolio samples, pricing
- Languages, delivery timeline
- Reviews, ratings, and social media links (where provided)
Creators should not upload personal information they do not want to be visible to potential clients or platform users.
7. Brand and Agency Briefs
Brands and agencies may upload briefs, product information, campaign details, reference files, scripts, or other materials. These may be shared with selected creators for the purpose of completing orders.
Brands and agencies are responsible for ensuring that they have the right to upload and share any materials, product information, trademarks, images, videos, or third-party content provided through the platform.
8. Uploaded Content and Deliverables
Creators may upload videos, images, drafts, scripts, thumbnails, voiceovers, or other deliverables. Brands may upload references, product details, campaign notes, and supporting files.
We may process uploaded files to:
- Enable order completion and support revisions
- Resolve disputes and verify delivery
- Enforce platform policies and maintain transaction records
- Improve platform safety
We do not claim ownership of user content except as required to operate the platform, process orders, provide services, enforce rights, and comply with applicable policies.
9. Platform Promotional Usage Rights
By uploading, submitting, or delivering content through LetsCollab, including videos, images, testimonials, campaign deliverables, portfolio samples, or other creative assets, you grant LetsCollab and Messold Technologies a non-exclusive, worldwide, royalty-free license to use, display, reproduce, publish, showcase, and promote such content on the LetsCollab platform, including but not limited to the homepage, creator profiles, case studies, marketing materials, social media channels, presentations, advertisements, emails, and other areas of the platform for the purpose of promoting LetsCollab and its services.
This license does not transfer ownership of the content to LetsCollab. The creator or rightful owner retains all ownership rights in the content. LetsCollab will make reasonable efforts to attribute content to the relevant creator, brand, or agency where appropriate.
If a brand, agency, or creator believes certain content should not be used for promotional purposes due to confidentiality obligations or other legitimate concerns, they may submit a written request to LetsCollab for review.
10. Dispute and Refund Review Data
If you request a dispute review, refund, cancellation, or payment release review, we may collect and review:
- Order details, accepted brief, communication records
- Submitted files, delivery proof, revision history
- Payment status, reason for dispute, requested resolution
- Supporting evidence from both parties
GoCollab may use this information to make a reasonable marketplace decision, including approval, revision request, refund, credit, rejection of refund, cancellation of refund, or release of payment.
12. Marketing Communications
We may send you emails, SMS, WhatsApp messages, push notifications, or other communications related to:
- Account updates, order updates, platform updates
- Offers and promotions
- Creator opportunities and brand/agency opportunities
- Product announcements and educational content
You may opt out of promotional communications at any time by using the unsubscribe option or contacting us. However, we may still send transactional or service-related communications.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures may include:
- Access controls and password protection
- Encryption where appropriate
- Secure hosting and internal access restrictions
- Monitoring for suspicious activity
- Regular review of security practices
However, no online platform can guarantee 100% security. Users are responsible for keeping their login credentials confidential.
14. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
- Providing platform services and maintaining user accounts
- Completing orders, processing payments and payouts
- Handling disputes and refunds
- Complying with tax, accounting, and legal obligations
- Preventing fraud and misuse
- Enforcing our Terms of Service
After the retention period ends, we may delete, anonymise, or securely archive the information, unless longer retention is required by law.
15. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct or update inaccurate information
- Request deletion of your information
- Withdraw consent, where processing is based on consent
- Object to certain types of processing
- Request information about how your data is used
- Request grievance redressal
- Nominate another person to exercise your rights in certain circumstances, where applicable
To exercise your rights, contact us at:
Email: support@gocollab.io
Subject Line: Privacy Request – GoCollab
We may verify your identity before processing your request.
16. Account Deletion
You may request deletion of your account by contacting us at support@gocollab.io.
Please note:
- Some information may be retained for legal, tax, fraud prevention, dispute resolution, or contractual reasons.
- Deleted creator profiles may no longer be visible to brands.
- Deleting your account may not automatically delete completed order records, invoices, payment records, dispute records, or legally required records.
- If you have active orders, disputes, unpaid balances, or pending payouts, deletion may be delayed until those matters are resolved.
17. Children's Privacy
GoCollab is not intended for users below the age of 18 years, unless permitted by applicable law and with appropriate consent from a parent or legal guardian.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without proper consent, we may delete such information and restrict account access.
18. International Data Transfers
Your information may be stored or processed in countries other than your country of residence, depending on our hosting, payment, analytics, and service providers.
Where required by law, we will take appropriate steps to protect transferred personal information through contractual, technical, or organisational safeguards.
19. Third-Party Links
GoCollab may contain links to third-party websites, social media profiles, payment gateways, portfolio links, or external tools.
We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those third-party services before sharing information with them.
20. Third-Party Integrations
GoCollab may integrate with third-party tools such as payment providers, analytics platforms, communication tools, video hosting services, or social platforms.
When you use such integrations, your information may also be processed according to the third party's own terms and privacy policy.
21. User Responsibilities
You agree to:
- Provide accurate and updated information
- Not upload another person's personal data without authority
- Not share confidential information publicly
- Keep your login details secure
- Use the platform in compliance with applicable laws
- Respect privacy, intellectual property, and communication boundaries of other users
Brands, agencies, and creators are responsible for ensuring that the materials they upload or share do not violate privacy rights, publicity rights, intellectual property rights, or applicable laws.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify users through:
- Platform notification
- Website notice
- Updated "Last Updated" date
Your continued use of GoCollab after the updated Privacy Policy becomes effective means you accept the revised Policy.
23. Grievance Officer / Contact Us
For privacy questions, complaints, account deletion requests, data access requests, or grievance redressal, contact:
The DPDP Act gives individuals the right to have readily available means of grievance redressal from the data fiduciary.